Shipping & Delivery

New Zealand 

We offer free shipping on all orders over $145 nationwide including rural! Spend $145 or more in a single transaction after discounts are applied and free freight will be automatically applied to your order.

For orders under $145, we have a flat rate of $8.50 for nationwide shipping including rural.

Orders are packed within 1-2 business days. Delivery is from Auckland and local freight is overnight. All other destinations will be approximately 2-3 business days. During peak sale season, please allow an extra few days for your orders to arrive.

Please leave any special instructions for delivery including where to leave your parcel and gate codes in the order comments when checking out.

You will be emailed a delivery notification with tracking info when your order is booked. Tracking will become available within 24 hours of booking.

Australia 

We have a flat rate of $26 to Australia and this is a non-tracked option. Orders are sent within 1-2 business days using 3-10 day service. Tracked option is $32 flat rate across Australia.

Oversized items will incur an additional charge. Please contact us to enquire. Alternatively, you are welcome to place an order and if your order include an oversized item, we will contact you with the balance of shipping to be paid. 

You will be emailed a delivery notification once your order has been dispatched.

Please get in touch with us for a quote if you would like an express courier or insurance for the delivery.

Please note the purchaser is liable for any additional customs or import duties that may incur.

Worldwide

We have a flat rate of $40 to the rest of the world and this is a non-tracked option. Orders are sent within 1-2 business days using 3-10 days service. Oversized items will incur an additional charge. Please contact us to enquire. Alternatively, you are welcome to place an order and if your order include an oversized item, we will contact you with the balance of shipping to be paid. 

You will be emailed a delivery notification once your order has been dispatched. 

Please get in touch with us for a quote if you would like an express courier or insurance for the delivery. If your country is not included on the list, please email us for a quote. 

Please note the purchaser is liable for any additional customs or import duties that may incur.

Oversized items will incur an additional charge. Please contact us to enquire.

Order processing timeframes

Orders are packed within 1-2 business days. During busy sale periods, orders may take slightly longer to be processed so kindly allow a few extra days. If your order is urgent, please leave us a note when checking out and we will do our best to get your order to you ASAP. 

International orders, please allow 2 business days for your shipment to be processed. 

Packaging

We love to reuse and recycle to do our part towards a more sustainable world.

As an online store, we have to use packaging materials to ensure that products reach you in the best possible condition. The packaging we use are: 

  • Recycled, re-used or reclaimed 
  • Recyclable; or
  • Biodegradable and compostable

Our preference is to use recycled and reclaimed clean packaging materials. This may mean that we sometimes re-use plastic to pack our products. Any bubble wrap or plastic material used in our packaging has been recycled from packages that have come to us or sometimes given to us by our friends and family to reuse. Our view is that it’s better to reuse clean plastic packaging materials than it is to throw them away after a single use. 

Where we can’t reuse packing materials or don’t have enough available, we choose to purchase recycled (and recyclable), compostable and plastic free packaging materials.